Play Empyrea

Data deletion

Last updated October 5, 2026

What you can ask us to delete

You can ask us to delete your Empyrea website account and the personal data connected to it. This includes your email address, username, sign-in connections (such as Discord or Google), avatar, settings, support tickets, notifications and forum profile. It also includes the game accounts created from your website account, and their characters, if you ask for that.

What we may keep

Some records we are required or allowed to keep for a limited time, or must keep to protect the service and other players:

  • payment and order records that tax, accounting or dispute rules require;
  • security and activity logs needed to investigate fraud, cheating or abuse, and records of bans;
  • backups, which are overwritten on their normal schedule;
  • public forum posts, which we delete or detach from your name instead of leaving your username on them.

Rankings are built live from characters, so a deleted character disappears from them.

How to ask

There are two ways. Both need the email address of the account. 1. If you can sign in: open your dashboard, go to Support, open a ticket in the category "Account and login" and write "Delete my account". Say whether the game accounts and characters should be deleted too. 2. If you cannot sign in: email [email protected] from the address registered on the account, with the subject "Delete my account" and your username.

What happens next

  • We confirm that the request comes from the account owner. We may ask you a question to be sure.
  • We aim to reply within a few working days, and we complete the deletion, or anonymise what we must keep, within 30 days.
  • Unused Cash Points and items are lost when an account is deleted, and cannot be restored or refunded (see our Refunds and delivery policy).
  • We tell you by email when it is done.

Signed in with another service?

If you signed up with Discord or Google, removing Empyrea from that service's settings does not delete your Empyrea account or its data. Please send us a deletion request as described above.

More information

See our Privacy Policy for how we use data and your other rights, and our Terms of Service. Questions: [email protected].