Play Empyrea

Refunds and delivery

Last updated October 5, 2026

1. Free to play first

Empyrea is free to play. Everything you can buy is optional and digital. This page explains how payments, delivery and refunds work. It forms part of our Terms of Service.

2. What Cash Points are

Cash Points (CP) are digital credits kept on your website account. You use them in the Shop and on the Wheel. They have no cash value, cannot be exchanged for money and cannot be transferred. Items you get with CP are virtual goods for use only in Empyrea.

3. How a payment works

1. You choose a pack and a payment provider and are sent to the provider's own secure page. 2. The provider tells us when your payment is confirmed. Only then do we add the Cash Points to your account, and you can see the order under Store, Orders. 3. If you close the page early, do not worry: the confirmation still reaches us. Please do not pay twice. The order page updates by itself.

Settlement can take a few minutes, and sometimes longer. We never see your card details.

4. How delivery works

When you buy an item or spin the Wheel, you pick the game account and character that should receive it. The item is delivered to that character by the game server, normally into its temporary inventory. This usually takes only a short time but can take longer if the game is busy or restarting. You can follow each delivery under Store, My items. If a delivery fails, we fix it or cancel it and give your Cash Points back.

5. When we put things right

We will correct a problem that is our fault. For example:

  • If your payment succeeded but the Cash Points did not arrive, open a support ticket with your order number. We check with the provider and add them.
  • If an item did not reach your character, open a ticket with the item and character name. We redeliver it or return the Cash Points you spent on it.
  • If a payment arrives after the checkout had already closed, we hold it for a manual check and add the Cash Points once we have confirmed it. Open a ticket if you have not heard from us within a day.
  • If we cancel a purchase, the Cash Points come back to your balance.

6. When we do not refund

Unless the law says otherwise, we do not give refunds for:

  • Cash Points you have already spent, or Cash Points that are sitting unused in your balance;
  • Wheel spins (the result is random and the odds are published);
  • a change of mind after a purchase;
  • items lost, used, traded or deleted in the game by you;
  • accounts closed for breaking our rules, or accounts someone else got into because a password was shared or reused;
  • price, pack or promotion changes made after your purchase;
  • payment provider fees, or payments you did not authorise through your own provider (contact your provider or bank for those).

Cash Points are never paid back as money. Your rights under consumer protection law that cannot be waived are not affected, including any right to cancel a digital purchase that your country gives you.

7. Payment disputes and chargebacks

If something looks wrong with a payment, please contact us first with your order number. We can usually solve it faster than a bank dispute. If a payment is reversed through your bank or provider, we may remove the Cash Points that payment gave you, and we may limit purchases on that account while it is looked into.

8. How to contact us

Open a ticket from your dashboard (Support). Include your account email, the order number, the date and a short description. You can also email [email protected] from your account email address.

9. Changes

We may update this page. The version that applies to a purchase is the one in force when you made it. See also our Privacy Policy.